FAQ
FAQ
Answers to the most important questions about the platform, devices, data protection and service. Your question isn't listed? Give us a call.
Questions and answers
Can I test the solutions beforehand?
Yes. We put together a suitable solution for you that you can test for 14 days.
How much does a way4net solution cost?
Prices depend on scope and requirements. Devices are available to buy or rent, each in a package with a monthly or annual asset licence plus SIM card. Contact us for a quotation.
Where is my data stored?
Exclusively in data centres of our hosting partners IONOS and netcup in Germany, under EU law.
Which devices do the apps run on?
way4fleet runs on Android smartphones and tablets. way4safety runs on Android smartphones with an additional hardware button for triggering alarms, as well as on approved devices such as the Ascom Myco 4.
Can I continue to use my existing hardware?
In many cases, yes. Our platform supports mixed fleets: through our technology partner GpsGate, the product catalogues of Teltonika and Queclink as well as trackers from hundreds of other manufacturers are connected.
Who installs the hardware?
Our installation partners or you yourself – with our detailed installation instructions. On request, we can carry out the installation.
Can way4net be connected to our control centre?
Yes. We have interfaces to insocam AM/Win, SEON and sitasys evalink. For 24/7 monitoring, the alarm receiving centre (ARC) of our partner WSH GmbH in Singen is also available, and if required the Bosch monitoring centre.
Which freight forwarding software is supported?
We have interfaces to sysing, Wanko, Weber Data, LIS, KONVOI and Timocom. We connect further systems via our REST API.
How is tachograph data archived?
Driver card and vehicle unit memory are transferred via remote tachograph download and archived and analysed in DiTeva for 24 months in a legally compliant manner, based on data from our partner Tachofresh.
How can I reach support?
Monday to Thursday from 09:00 to 17:00 and Fridays from 09:00 to 15:00 on +49 38826 889393 or at info@way4net.de. Our remote support tools are available for download for remote maintenance.
In which countries is way4net available?
We supply our solutions throughout the EU.
Get started
14-day trial
Talk to us about your requirements. We will put together a suitable solution that you can test for 14 days. Prices are quoted individually based on scope and requirements.
Available Mon–Thu 09:00–17:00 and Fri 09:00–15:00.
