Service · Remote maintenance
Remote maintenance with way4net Remote Support
For fast help via remote access, we provide our remote support tools for Windows and Android for download. The connection is brokered via our own RustDesk server.
Download
way4net QuickSupport (Windows)
Run when needed – the program is only started for the respective support session.
File: way4net-qs.exe
Download ↓
way4net QuickSupport Plus (Windows)
Can be installed and set up as a host – for computers that we support on a recurring basis.
File: way4net-qs-plus.exe
Download ↓
way4net Remote (Android)
Remote support tool for Android smartphones and tablets.
File: way4net-remote.apk
Download ↓
How remote maintenance works
1. Arrange an appointment
Arrange an appointment with our support team by email to support@way4net.de.
2. Start the tool
Download the appropriate tool and start it on your Windows computer or Android device.
3. Provide the ID and password
The tool displays an ID and a password. Give us both at the agreed time so that we can connect.
4. You stay in control
During the session, you can see what we are doing and you can end the connection at any time.
Open source and our own server
Our remote support tools are based on the open-source software RustDesk (licence AGPL-3.0). Connections are not established via third-party relay servers, but via our own RustDesk server.
Get started
14-day trial
Talk to us about your requirements. We will put together a suitable solution that you can test for 14 days. Prices are quoted individually based on scope and requirements.
Available Mon–Thu 09:00–17:00 and Fri 09:00–15:00.
